Business Development Manager

Business Development Manager

ESB Smart Energy Services

London, Glasgow, Coventry or Manchester, United Kingdom

Position Description

We are seeking an experienced and energetic Customer Solutions Business Development Manager to help us attract new customers, and to manage and grow our customer accounts. The role is a customer centric role requiring close collaboration and engagement with each customer to design, develop and deliver the best technical and commercial solution to meet their needs.

The successful candidate will be expected to:

  • Have substantial knowledge & experience of new technologies for decarbonization including Heat Pumps, Battery Storage, Photovoltaic and Electric Vehicles;
  • Research markets and clients to drive informed business development;
  • Undertake pre-sales activity including development of high-level business case/cost benefit analysis for new opportunities;
  • Ability to work across divisions and with sales, solution architects and operational staff to deliver complete solutions, products and services;
  • Identify emerging markets and market shifts while being fully aware of new products and competition status;
  • Suggest new services/products and innovative sales techniques to increase customer satisfaction.

Key Responsibilities

  • Design and implement a strategic sales plan that expands the company’s customer base and establishes a strong presence in the market;
  • Identify and develop commercial opportunities with new customers;
  • Achieve sales turnover and profitability in line with the sales plan;
  • Achieve growth sales targets by successfully expanding the customer base;
  • Present sales, revenue and realistic forecasts to the management team;
  • Account management and customer satisfaction;
  • Negotiate commercial agreements with customers;
  • Account budget preparation and management;
  • Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements;
  • Coordinate and resolve customer service issues whilst providing an opportunity to add revenue in the future;
  • Maintain outstanding working relationships with key strategic clients, enhancing retention and new sales through referrals and references;
  • Support project delivery to meet customer’s expectations;
  • Support and mentor the wider Sales team in the business unit;
  • Fully knowledgeable of product offerings, competitors and external factors;
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.

Experience & Qualification

  • At least 7 to 10 years relevant industry experience within Energy Services;
  • In depth understanding of energy management, energy efficiency and distributed generation technologies;
  • Hands-on experience in sales and an ability to deliver an excellent customer experience;
  • Excellent stakeholder management, communication and negotiation skills;
  • Strong commercial focus;
  • New technology introduction;
  • Resilient, target driven & motivated;
  • Proven track record in achieving & exceeding sales targets;
  • Degree level qualification (Engineering or Business Management) or equivalent work experience.

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